Support Services
Support Included With Your System
At Kissinger, we understand that the quality of service you receive and the responsiveness of the support staff may be even more important to you than the software itself. That's why we continue to make significant investments in technical resources. Use our support plans and you'll find that the support solutions you need are there when you need them.
Included with: |
EDI Advantage 500 |
EDI Advantage 90/200 |
EDI MyWay VAN |
|---|---|---|---|
| Toll-free Telephone and Email Support |
3 months unlimited access |
full year unlimited access |
full year unlimited access |
full year unlimited access |
full year unlimited access |
full year unlimited access |
|
| Knowledge Base Access |
full year unlimited access |
full year unlimited access |
full year unlimited access |
| Software Maintenance and Download Access | full year unlimited access |
full year unlimited access |
full year unlimited access |
Unlimited Access to WebTrack Q & A:
WebTrack Q & A is an innovative web interface that keeps track of all of your support questions and answers, providing 24-hour-a-day, instant review of your entire support history. When you submit a question, you will receive an email notification alerting you as soon as an answer is available.
Unlimited Knowledge Base Access:
Get unlimited access to our online support knowledge system, and information on common issues from the same database that our technical support experts use.
